Virus and Malware Removal

Worried Your Computer May Be Infected?

If your computer is behaving strangely, displaying unwanted pop-ups or running unusually slowly, it may be infected with malware.

TECHPOINT provides professional virus and malware removal for home users and small businesses. We will investigate the problem, remove malicious software where possible and help make your computer safer to use.

Signs your computer may be infected

Common warning signs include:

• Unexpected pop-ups or advertisements
• A computer that has suddenly become very slow
• Your browser opening unfamiliar websites
• Search results being redirected
• Unknown programs or browser extensions appearing
• Security software being disabled
• Fake virus warnings or payment demands
• Emails or messages being sent without your knowledge
• Files becoming inaccessible or renamed
• Unusual account activity

If you are unsure, contact us and explain what has happened.

What does the service include?

Depending on the condition of your computer, our service may include:

• A full malware and security scan
• Removal of viruses, spyware and unwanted programs
• Browser and search-setting repairs
• Removal of malicious browser extensions
• Windows security and software updates
• Checks of installed security software
• General system and startup checks
• Advice on passwords, backups and safer browsing
• Recommendations to help prevent another infection

We will explain any additional work, software or replacement hardware that may be required before proceeding.

What should I do now?

1.Stop using the computer for banking, shopping or entering passwords.

2.Disconnect it from the internet if suspicious activity is continuing.

3.Do not telephone numbers shown in unexpected security warnings.

4.Contact your bank immediately if you disclosed payment information or allowed an unknown person to access your online banking.

5.Contact TECHPOINT for advice on the safest next step.

If passwords may have been exposed, change them using a different, trusted device. Start with your email account, followed by banking, shopping and social-media accounts.

Scam and remote-access warning

Legitimate companies do not normally contact you unexpectedly to report a problem with your computer.

Never allow an unknown caller to remotely access your computer, install software or view your online banking. If this has already happened, disconnect the computer from the internet and contact us.

Can every infection be removed?

Most common malware infections can be removed successfully. However, some severe infections may damage Windows, applications or personal files.

In these circumstances, reinstalling Windows may be the safest option. We will explain the available choices before carrying out additional work.

Although we take reasonable care when working on your computer, important files should always be backed up. Recovery of damaged or encrypted data cannot be guaranteed.

Get your computer checked

If you are concerned about a virus, malware infection or suspicious remote access, contact TECHPOINT and tell us what has happened.

Book an appointmentEmail info@techpoint.biz