Techblocks - For Business

Techblocks from Techpoint

Expert IT Support with flexible service levels and guaranteed response times. From as little as £13.75 an incident. Certified Technical Engineers are always on hand to help – over the phone or on-site.
No annual contract – you buy pre-paid ‘blocks’ of IT support time which we hold on account for you.  You redeem these Techblocks whenever you need IT support.

What Techblocks cover, how they work
and why you should use them?

What does Techblocks IT Support Time cover; what’s not covered?
Techblocks cover a wide range of IT and IP telephony including:

·          Hardware Maintenance
·          Anti Virus Monitoring Systems & Services
·          Windows Updates (WSUS) Service Packs
·          Backup & Health Checking for Microsoft Small Business Server
·          Remote Access – Remote Offices/Remote Workers
·          E-Mail, Business Systems & VPN
·          IP Networks
·          Data Cabling & WAN Connectivity
·          IT Project Management
·          System Migration & Upgrades
·          Disaster Recovery
·          CCTV Systems Installed by Techpoint
·          ADSL, SDSL, Private Circuit, MPLS, ISDN, PSTN

The Techblocks service does not cover the procurement of new hardware or software; fixed-price
project work; non Intel-based computers; non-core Microsoft computers and third party applications.

How does Techblocks IT Support Time work?

Step 1 You buy a quantity of Techblocks pre-paid IT Support time which we debit in your dedicated Techblock Account (minimum credit 3 hours of time).

Step 2 Whenever you need expert IT support, you contact our Help Desk, describe your problem and tell us how urgently you need us to respond.

Step 3 Your assigned engineer will establish with you whether we can best support you remotely or on-site.

Step 4 Our engineer starts work within your requested response time to resolve your problem.

Step 5 We deduct the relevant number of Techblocks from your Techblock Account.
Why use Techblocks IT Support Time from Techpoint?

Priority IT Support
Companies whom have purchased Techblocks will receive priority support; you are guaranteed a response from an engineer within 30 minutes.

A Help Desk with real people
When you call the Techblocks Help Desk your call will be answered in person. You’ll never have to “press1 for this department or 2 for that.” You’ll be helped by a real person every time.*
*During out of hours your call may be redirected to a service engineer which may go to voice mail initially however he/she will return your call within 30 minutes.

Outstanding customer support
When you call, the informed Techblocks response team will manage your incident and keep you informed at all times on the progress of your case.

Direct access to engineers
In emergencies you sometimes need to speak directly to your engineer – the Help Desk just won’t do. If that’s the case, we can patch you through.

System Audits and advice
When you buy your first Techblocks we can provide an initial audit of your company’s IT system. Where appropriate, we will offer recommendations which could improve the efficiency of your IT infrastructure. Also if any hardware ever needs replacing, we’ll advise you of your best options and give you discounts through our links with hardware manufacturers.

Key features of the Techblocks IT Support Time service:

·          You only pay for what you use
·          You pay NOTHING when your IT is working
·          We support you on an incident-by-incident basis in the most cost-effective way: either via remote access technology or by attending your site.
·          15 minute billing for remote support
·          Techblocks never expire

Ordering Techblocks and enjoying the benefits of IT support is simple

If you are already convinced that Techblocks makes sense for your business you can open a Techblock Account and buy your first Techblocks immediately:

Call:     01926 735940

Simply specify the number of Techblocks you wish to buy (minimum credit 3 hours of time): we’ll send you an email confirming your order, once payment has been received you can start using your time immediately.

If you would like to discuss your specific IT support requirements, either face-to-face or over the phone, please call us on 01926 735940